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The three main target groups of e-government concepts can be distinguished, are the government, citizens and business / interests. Citizens and businesses to focus on external stakeholders and strategic objectives that relate to the governments own internal goals.

E-commerce, market research and consulting firm Gartner has developed a four stage model of e-governance. This model of e-government, a government project to be consistent with the general trend in e-government strategy can serve as a reference.

In most cases, governments, starting with the delivery of online information, but as soon as possible, and the internal efficiency of public demand for more complex services we want. Of course, to make this change take place in stages, some of the services before other services are more in line. In some cases, public demand, in other cases, what cost-saving aspects of government, the driving force.

According to Gartner, mature e-government, e-government maturity model of a base of four steps. These phases, in Europe and other western regions, according to the experiences of e-commerce and e-government are defined.

E-government Maturity Model (Gartner)
presence of early 90 – Information
Interaction in the process of extracting the mid-90
Complete the current transaction – processing
Integration – Future transformation and organizational change

Democracy, government, economy: in each of the four phases, the online delivery of services and use of ICT in government operations, one or more aspects of e-government services.

In this model, all institutions, but also does not mean you have to go through all stages and all. By contrast, the Western world, government agencies, 1, 2 or 3 phases. The difference may be very large: public service, the tax office is not only an early stage of phase 3-phase may be. It all depends on where the highest performance.

Another explanation must be provided. This model has a different electronic government (e-democracy and e-government) solutions show the four phases. The government has been a general belief that identified the vision and policy direction is done. The “Implementation of e-government”, these words are explained.

1. Phase information

the first stage of e-governance, external public (G2C and G2B), information about resources on the web. Format of the first government websites as a booklet or brochure. Value of government information available to the public, processes, and improves democracy and service more transparent.

Built-in (G2G), government, static electronic tools such as the Internet to disseminate information. All information at this stage.

 2. Interaction Phase

In the second phase, the government and the public (G2C and G2B) interaction between a variety of applications is encouraged. People ask questions by email, use search engines to get information and be able to download all kinds of forms and documents. This time saving feature. Online applications 24 / 7, the complete recording (simple) can be made in writing. Normally, this is only possible in times of a meter.

Built-in (G2G), government agencies, local area networks (LAN), intranet and email communication and data exchange.

The bottom line is this absorption takes place online to get a large part of the process, to promote greater efficiency and effectiveness. But the evidence is not provided, or the signing of a declaration by the payment of a fee, you must go to the office to complete the transaction. Electronic communication devices to accelerate internal management processes.

3. Phase of the process (Transaction)

Three phases with the increasing complexity of technology, but the value of the customer (G2C and G2B) will also be higher. Complete transactions can take place without an office.

Examples of online services, income tax, property tax filing, licenses, visas and passports and online voting and / or renewal filing date. The third stage, mainly due to the complex problems of security and personalization, for example, a digital camera (electronic) signature to ensure the transfer of legal services. Government Equipment Company, from e-procurement applications.

In this phase, internal (G2G) processes are re-designed to provide good service. The Government will provide the legal basis for the certification of new laws and regulations to create a paperless process. The bottom line is no longer a complete process, including payments, if firms online, digital, etc. This time, saves paper and money.

4. Transformation phase

The fourth stage, are all integrated IT systems, and the public can get G2C and G2B services in a virtual reconstruction phase. The ultimate goal is a single point of contact for all services.