Posts Tagged ‘e government’
November 1, 2011 | 
Author The three main target groups of e-government concepts can be distinguished, are the government, citizens and business / interests. Citizens and businesses to focus on external stakeholders and strategic objectives that relate to the governments own internal goals.
E-commerce, market research and consulting firm Gartner has developed a four stage model of e-governance. This model of e-government, a government project to be consistent with the general trend in e-government strategy can serve as a reference.
In most cases, governments, starting with the delivery of online information, but as soon as possible, and the internal efficiency of public demand for more complex services we want. Of course, to make this change take place in stages, some of the services before other services are more in line. In some cases, public demand, in other cases, what cost-saving aspects of government, the driving force.
According to Gartner, mature e-government, e-government maturity model of a base of four steps. These phases, in Europe and other western regions, according to the experiences of e-commerce and e-government are defined.
E-government Maturity Model (Gartner)
presence of early 90 – Information
Interaction in the process of extracting the mid-90
Complete the current transaction – processing
Integration – Future transformation and organizational change
Democracy, government, economy: in each of the four phases, the online delivery of services and use of ICT in government operations, one or more aspects of e-government services.
In this model, all institutions, but also does not mean you have to go through all stages and all. By contrast, the Western world, government agencies, 1, 2 or 3 phases. The difference may be very large: public service, the tax office is not only an early stage of phase 3-phase may be. It all depends on where the highest performance.
Another explanation must be provided. This model has a different electronic government (e-democracy and e-government) solutions show the four phases. The government has been a general belief that identified the vision and policy direction is done. The “Implementation of e-government”, these words are explained.
1. Phase information
the first stage of e-governance, external public (G2C and G2B), information about resources on the web. Format of the first government websites as a booklet or brochure. Value of government information available to the public, processes, and improves democracy and service more transparent.
Built-in (G2G), government, static electronic tools such as the Internet to disseminate information. All information at this stage.
2. Interaction Phase
In the second phase, the government and the public (G2C and G2B) interaction between a variety of applications is encouraged. People ask questions by email, use search engines to get information and be able to download all kinds of forms and documents. This time saving feature. Online applications 24 / 7, the complete recording (simple) can be made in writing. Normally, this is only possible in times of a meter.
Built-in (G2G), government agencies, local area networks (LAN), intranet and email communication and data exchange.
The bottom line is this absorption takes place online to get a large part of the process, to promote greater efficiency and effectiveness. But the evidence is not provided, or the signing of a declaration by the payment of a fee, you must go to the office to complete the transaction. Electronic communication devices to accelerate internal management processes.
3. Phase of the process (Transaction)
Three phases with the increasing complexity of technology, but the value of the customer (G2C and G2B) will also be higher. Complete transactions can take place without an office.
Examples of online services, income tax, property tax filing, licenses, visas and passports and online voting and / or renewal filing date. The third stage, mainly due to the complex problems of security and personalization, for example, a digital camera (electronic) signature to ensure the transfer of legal services. Government Equipment Company, from e-procurement applications.
In this phase, internal (G2G) processes are re-designed to provide good service. The Government will provide the legal basis for the certification of new laws and regulations to create a paperless process. The bottom line is no longer a complete process, including payments, if firms online, digital, etc. This time, saves paper and money.
4. Transformation phase
The fourth stage, are all integrated IT systems, and the public can get G2C and G2B services in a virtual reconstruction phase. The ultimate goal is a single point of contact for all services.
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Developing solutions requires frequent changes of government processes. Change in the provision of services to displaced persons tend usually obtained from the objectives of improving efficiency and productivity and economic benefits to concentrate. On the other hand, the quality of democratic participation, accountability, transparency and service delivery and the speed is a major driving force for change for greater public demand to be called.
To configure the e-government system in the country, due in particular aspects of good governance strengthened in these countries still want to be, you need to begin a process of great transformation. The government is the private sector and other civil society institution is a real commitment to create synergies to benefit and strengthen the national development process of this transformation required to be maintained. An experience to improve the conditions of entry for the administration or e-government, or a catalyst to promote their sound is the result of reforms in the public sector, demonstrated by the facts.
Policy development, intergovernmental relations, public sector reform, legal and regulatory framework, strategic planning and change management and institutional capacity building in areas such as coordination, harmonization with existing development policy and the introduction a system of government, must be necessary to facilitate the transformation process of information exchange between different organizations. In addition, important information and communication in government and society in a positive perception of the value of the building is considered a priority.
Countries to ensure the success of this process of overcoming the strategic objectives of the framework of the implementation of e-government time and resources vis-à-vis the need, the obstacles and risks, which must be carefully planned. In particular, the startup phase, which is of other countries at the forefront of e-government lessons, will help you avoid costly trial and error.
The first steps have already been identified, provide guidelines for countries in the context of e-government:
• formulation of an environmental analysis (E-government is ready)
• provided by the development of electronic government, including the expected contribution for the preparation of long-term vision,
• Formulation of strategic objectives,
• the establishment of priorities and the expected impact
E-Government for the activities of public corporations in the areas of information technology and communication technology (ICT) to improve. Some definitions or just the effective interaction between government and outside groups to limit Internet e-government applications. All digital information and communication technologies, including all public sector activities.
Definition, for a period of more than 50 years of government e-government is doing: Statistical Office of the central unit for the first time “electronic government” was. We do not give that name is just 50 years. E-Government, adopted in three key areas:
1. Government to improve the processes of E-Government:
2. Citizens: E-services, E-Citizen
3. External interactions * Construction: E-Society
In turn, this government, the high cost, inefficient and ineffective (e-administration), a very selfish and very disturbing (e-citizens and e-mail services) and narrow (e-Society) focuses on the problems.
A. Government to improve the processes: e-Government
E-government initiatives in this area, especially in the public sector to improve the interior. These include the following:
Financial costs and / or time by reducing the rate of departure: * Cost reduction: Introduction to the improvement.
Performance management processes: planning, monitoring and performance monitoring, resources (human, financial and others).
Establish a connection to strategic management: data levels of the government’s strategy and guidelines to develop the processes of government to strengthen research and skills, weapons, stores and agencies requesting the link.
Create Empowerment: power, authority and resources to the process of their current position for new locations.
B. E-Services, E-Citizen
These initiatives, which voters / stakeholders, their legitimacy as a client, public services or public sector, the relationship between government and citizens to consume, in particular. These initiatives and process improvements, as defined in section A. However, they also have a wide range of tasks:
In conversation with the citizens: the public with information on public sector activities. This applies in particular to a certain kind of responsibility: the authorities responsible for their own decisions and actions.
To listen to the people, the decisions of citizens to increase public awareness and actions of entry. This can be described as democracy and participation.
Improved quality of public services, along dimensions such as ease of use and costs for improving public services.
C. Structure of external interactions: E-Society
Other public agencies, private companies, nonprofit organizations and community – these initiatives in a particular relationship between the government and other institutions. Citizens, such as connections, these initiatives are to improve the processes specified in section A. However, they also have a wide range of tasks:
Improve interaction between government and industry: * a better job of working. This work includes services and business regulation, digitization, quality and cost of road improvements.
The development of communities, social capital and economic opportunity and community.
Building partnerships: the organization of groups in the creation of economic and social objectives. The public sector is almost always one of the partners, but only sometimes acts as agent for others.
In industrialized countries, understand the importance of the efficiency of our government, culture, society and the systems first run for us. This is a matter of time. We understand the impact of computers and IT systems and the value of e-Government in the United States and other higher-level understanding of modern nations, too.
But what about developing countries? Think about the difficulties of implementation. There are an infinite number of barriers to implementation, not to mention the costs. Yes, costs, and in the set-up, equipment and maintenance work must be paid. Obviously, most of these countries lack the technological expertise to use the system even after it is built. IT consultants and shortages of labor are crucial challenges.
He runs with power, things. Most nations of the world thirdly infrastructure do not have a reliable electricity supply. Failure of power supply is a major obstacle. There are often problems with flooding, weather, riots, and of course all government computer systems will be among the first targets of the guerrillas.
Even after the system is set up and these problems can be solved, the phase takes place during the period of time, and if one drive dies, where to get parts? Off the shelf turn-key equipment is not always possible to believe that there is such a silver bullet is a misnomer, since it is always to check the reality of function creep, which include both the software code and devices.
Finally, a good way to gain acceptance and yet there is the digital divide and $ 100 computer, press the scene nor the citizens cannot access. Once the changes, and citizens to have access, then you need with security threats from hackers and issues that modern nations have trouble dealing with a.
E-government could allow a citizen to the way they need to cover for a copy of your birth certificate, unaware that the Health Ministry will process the request for access. Other services that citizens want online include renewing a driver’s license, voting through the Internet, filing taxes and obtaining information about parking.
Governments are among the early users of computers. However, the global spread of the Internet, the effective integration of information and communication is known is based on open standards, with the movement of public administration and new public management reform combined, has generated a good reason, a new wave of interest in the subject.
The impacts of IT for the future of government remain dimly perceived, despite a stream of speculation and informed opinion on the future of democracy and governance.
Where, then, e-government benefits already felt by the public? The exchange of information between services and make them accessible frontline employees in call centers and one stop to think that even today the most important advantages of the public were indirect rather than direct feel.
Finally, a key factor in e-government … is the implementation phase. Governments tend to underestimate this phase focused instead primarily on the design and development.